Fair Play
We're here to increase the stoke of snowboarding by providing hard to find equipment and gear at great prices. You can help make us successful by following our set of "Fair Play" rules to keep us all in check. Here they are:
GENERAL SHIPPING POLICY:
Most items are shipped from our shop in Winton, California within 24 hours. Priority Overnight packages ordered after 1:00pm Pacific Time will not be shipped until the next day. We cannot ship to PO boxes. We try our best to ship your order immediately. Shipping rates are automatically calculated via UPS or USPS via our web site.
Products with “Free Ground Shipping” only applies to the continental US and DOES NOT include Alaska and Hawaii, or any international orders including Canada and Mexico. For Free Shipping Items, we reserve the right to choose the insured shipper. Free Ground shipping for boots only applies to one exchange per customer per season. If the order is not placed online, it will be subject to shipping charges - NO EXCEPTIONS!
* Delivery days shown are for business days only. Delivery will be done without the need for a signature unless specified.
** If you need a shipping service not shown on here, contact us with what service you are looking for.
If you still have questions, please email us at questions@exoticboards.com
US SHIPPING
All orders in the US are automatically shipped UPS Ground, FedEx Ground, DHL Ground, or USPS unless you tell us otherwise. Private Carrier Ground shipping is free for new items if the order is over $299 and placed from our online store (no phone calls, emails, faxes, or snail mails), but does not include Alaska and Hawaii. AK and HI residents have two options: Private Carrier 2nd Day or Next Day, or USPS Priority. Shipping by US Postal Service in the USA is by Priority unless you contact us directly.
INTERNATIONAL ORDERS
You will be contacted by a EB Representative for the fees associated with your shipping charges.
Private Carrier vs. US Postal
UPS, Fedex, and DHL (called private carriers) will charge a brokerage fee on top of the customs duties. This fee is their fee, not an Exotic Boards fee. We ship most international orders via US Postal. US Postal brokerage fees do not seem to be as high as the private carriers, although once again we have no control over these fees. If you chose a private carrier, you will have a tracking number for your package. If you chose US Postal, there is no tracking number and it will not be traceable.
Customs charges are based on your particular country's fees. Exotic Boards has nothing to do with this fee, nor do we know how much it will be. All duties, customs and / or taxes are the responsibility of the customer. Exotic Boards is not responsible for any of these additional fees or charges.
Canada shipments: U.P.S. Ground delivers almost all packages to major metropolitan areas within Canada, including Toronto, Vancouver and Winnipeg within five to seven business days from the date that the package is shipped. U.P.S Expedited (Guaranteed three to four day delivery) can be arranged for an additional cost, (call 1-209-201-7926 to arrange this service). We can ship US Postal to Canada.
International shipments (except Canada): U.P.S. Worldwide Express delivers almost all packages within three to four business days from the date that the package is shipped. Guaranteed two day delivery can be arranged for an additional cost, (call 1-209-201-7926 to arrange this service). However, we highly recommend using US Postal for your shipments overseas. Please note the first paragraph regarding brokerage fees.
TAXES
If you live outside of California, you do not pay any sales tax. However, we are required to collect California sales tax on all orders shipped inside of California. Any sales made at our store location in Winton are subject to state and local taxes.
PAYMENT OPTIONS
Possible payment methods include all credit cards and Money Order. There is no surcharge when using one of these forms of payment. Sorry, no C.O.D orders. Products may be purchased online using a credit card.
Please do not send any Credit Card numbers by email. Email is not a secure measure for CC numbers. Please call us or fax us your number, or type it in to our Secure Web Site.
